Glass Magnum FAQ's

GLASS MAGNUM MOBILE REPAIR

"We Come To You!"

Frequently asked questions...with answers from the Glass Doctor:

"Where can we meet you?"

If you aren't at an RV park yet, I can meet you at the Visitor's Center, although parking is limited, or at Wal-Mart or Super Store, which have large parking areas.

Some guy came to the RV park and wants to fix my windshield...how do I know it'll be a good repair?"

The hallmark of a good repair is in the finish. The surface of the repaired defect should be as smooth as the rest of the glass and sealed so that dirt and water cannot get in. The break itself should be nearly invisible. If you look at someone's work and see that there is still a crater in the glass where the rock hit, or worse yet, drill holes left in the glass, then you are seeing the work of an amateur, and you should avoid it at all cost.

"Ok, I had some guy try to repair it, and now it looks bad. Is there anything you can do for it?"

Sometimes I can, and I'll be glad to look at it...just give me a call.

"Is there anything I can do to prevent rock chips and cracks?"

I tell people to slow down on the gravel, but sometimes even that doesn't help. Avoid at all cost the use of polymer-based windshield treatments and washer fluids, the kind that repel water, as these products will definitely affect the quality of the repair. We cannot guarantee permanent results on windshields where these products have been used.

When driving the Alcan, be aware of those temporary signs on the shoulder that say "Gravel Patches". Please realize that other traffic coming your way may be racing you to get to a gravel patch before you do. These patches may go from shoulder to shoulder, and sometimes they are on a blind curve or crest of a hill and there is no avoiding them.

Also, you can help prevent chips in other peoples' windshields by NOT pulling over into the loose gravel on the side to let them by. If you are in gravel, it is best to stay in the ruts, if there are any.

"I've got a chip in my windshield, shall I put anything in it to try and seal it?"

This is probably the worst thing you could do. I've seen them with epoxy, fingernail polish, and glue pushed into the rock chip or crack to try and stop it. Not only do these methods not work, but what is worse, they can prevent me from doing a proper repair. Scoring the glass perpendicular to the crack also will not stop it from spreading.

"Is there anything I CAN do to protect the chip?"

Yes! Try to keep it clean and dry. Pull over as soon as possible and put one of our stickers on it (which I give all of our customers in case they get another chip). You can also use scotch or electrical tape, providing the chip is still dry. NOTE: If the chip is already wet, leave it open to dry in the air, don't tape the water in! Once dirt has washed into the break in the glass, there is no way to remove it, and chemicals from the windshield washer solution and car wash soap and wax can interfere with the accomplishment of a good repair.

"What about one of those kits you can buy in the store?"

That's an easy one...just ask someone who has used one! Not only do they not work well, but they will make it impossible for me to do a proper repair later. Save your money, because you're not getting the best resin, the best tools, nor the best training to do it right if you did have proper resin and tools.

"What is the straight scoop on your warranty?"

There are times when the glass is so badly broken that I can't warranty it, but I will tell you that right up front, ahead of time. It is then your choice if you want to take the risk and have me do it anyway. Many times it is worth the risk just to hold the glass together until you get back down south, where you can have it replaced. In fact, this is what most people have me do: the very best I can with a bad situation.

NEXT>

Home Why Repair? Repair Process Links Contact Us Hours Photo Gallery